Looking for Online Programs Specialist - Southeast Online in Cape Girardeau, MO
Job title: Online Programs Specialist - Southeast Online
Company: Southeast Missouri State University
Job description: Position Summary
Online Programs Specialist
Southeast Online
Full Time
The office of Southeast Online at Southeast Missouri State University is committed to student success. The office consists of a director, advising team, recruitment team, and faculty support team. The Online Programs Specialist reports to the Coordinator of Online Advising. This position plays a critical role in the academic success of online students at Southeast. We seek a dynamic, ethical, motivated professional with excellent customer service skills, a passion for learning, and a desire to help online students achieve their academic goals.
Primary Responsibilities
- Serves as a contributing member of the Southeast Online team
- Advises students pursuing an online degree; support students experiencing cultural, family, personal or economic issues; help students access appropriate campus and community resources
- Advises using face-to-face, email, phone, or web conferencing software
- Works to recruit new students to online programs by attending recruitment events and working with prospective students
- Onboards new online students, which includes an extensive review of previous coursework and experience; recommends potential substitutions, obtains appropriate approvals, and processes the appropriate paperwork; ensures students complete the online orientation; trains students on Southeast processes; discusses goals and strategies to assist online students in selecting an appropriate major that aligns with their goals
- Serves as a liaison to specified academic colleges and departments; attend meetings; provide demographic, enrollment, and other data; ensures communication between Southeast Online and the academic units
- Performs enrollment management functions by working with academic departments to ensure course offerings allow for timely graduation and reserve seats in online courses to provide appropriate access to online courses
- Ensures online student retention by monitoring students' enrollment reports following the established communication plan to students, adhering to the flipped advising model, and assisting in maintaining the online orientation
- Serves as an advocate for online students by working collaboratively with various campus constituencies, including, but not limited to, admissions, academic departments, regional and campus advisors, registrar, and other on-campus student services
- Maintains knowledge in distance education, online learning, and academic advising by attending workshops, conferences, webinars and reviewing research
- Uses various computer systems to perform the functions of the position, including the Banner system, DegreeWorks, SupportNET, and Microsoft 365; accurately process changes to student records in all systems; create and run reports as needed; ensure data integrity.
- Bachelor's degree; counseling or higher education degree a plus
- Knowledge of academic advising, counseling or closely related area through work experience or an educational setting
- Demonstrated exceptional customer service skills
- Demonstrated excellent interpersonal and intercultural communication skills, both verbal and written
- Strong organizational skills
- Strong technical proficiency with a demonstrated ability to work across multiple software platforms simultaneously
- Experience with electronic reports and making data-informed decisions
- Experience prioritizing and managing multiple tasks
- Ability to diffuse emotional or tense situations and offer viable solutions
Application Deadline: To ensure full consideration, application materials must be received by August 25, 2023. The position is available immediately and will remain open until filled.
To Apply: Submit the following items online by clicking on the APPLY button at the top of the page.
- Letter of interest addressing all position qualifications
- Current resume
- Names and contact information of three professional references may be asked for at a later date
About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.
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Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at
Expected salary:
Location: Cape Girardeau, MO
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