Immediately Require QVC Customer Service -Work at Home in Texas
Job title: QVC Customer Service -Work at Home
Company: Qurate Retail Group
Job description: US55505
The Opportunity
QVC Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to assist our customers.
Compensation
- Starting rate is $15.00/hour.
- Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
- New! Pay for Performance incentive paid out monthly to eligible team members.
Busy day handling a high volume of customer inquiries
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, analyzing account data.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands
Report into assigned supervisor
The Right Candidate
- Problem solves and de-escalates unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigates multiple systems and screens while assisting customers
- Follow QVC computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Reside in Florida, North Carolina, South Carolina, Texas, Virginia, or Boise Id area
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Headset compatible with QVC specifications (QVC reimburses $75 for headset.)
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Training Schedule
Your QVC career begins with a paid (6) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
- Technical Set up on Thursday
- Orientation and Training begin following Monday
- Monday - Friday for six weeks
- 9:00 am - 5:30 pm ET
Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
Remote work is not permitted in NYC at this time.
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Join us as we enrich life??s everyday moments ?? including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you??ll love it here. If you??re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you??ll find amazing projects to work on. If you want to grow professionally and learn every day, you??ll thrive with us. If you appreciate , where intentional connections matter and a company committed to diversity, equity and inclusion, you??ll be amazed at what??s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What??s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. ?
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Expected salary: $15 per hour
Location: Texas
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