Require Library Service Specialist-Training in Houston, TX
Job title: Library Service Specialist-Training
Company: City of Houston
Job description: POSITION OVERVIEW
Applications Accepted From: All Persons Interested
PN# 32187
Division: Library Materials Services
Section: Training
Location: Various
Workdays & Hours: Monday - Saturday 8:00 am - 8:15 pm *Varies
*Subject to change
Description of Duties/Essential Functions:
Houston Public Library (HPL) seeks a customer-service driven, creative, and energetic Library Service Specialist to assist in developing training, both virtual and in-person. The selected candidate will help create trainings by writing video scripts, creating presentations, editing videos, narrating videos, writing manuals, and more. They will focus specifically on trainings for new employees to learn best practices in library operations. The selected candidate should be supportive and encouraging to staff as they learn new skills. Also, the selected candidate will help with day-to-day operations, such as managing emails and monthly statistics.
Successful candidates will communicate effectively, provide exceptional customer service, and enjoy working with, learning and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.
Essential job duties and responsibilities for a Library Service Specialist include:
- Creating slideshows and videos for training, retraining, and cross-training staff;
- Writing manuals, instruction guides, and post for staff Intranet;
- Taking initiative to creatively solve problems and possessing sound decision-making skills;
- Providing assistance to staff via phone, email, division email, or Teams;
- Having a strong working knowledge of Microsoft operating system and software, especially PowerPoint;
- Having knowledge of other Internet software and media applications, digital technologies, android and other software, electronic devices such as e-readers and tablets, and other technologies; and
- Gathering or collecting data to generate reports, activity logs, surveys.
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit .
WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.
MINIMUM EXPERIENCE REQUIREMENTS
No experience required.
Directly related professional experience may be substituted for the education requirement on a year to year basis.
LICENSE REQUIREMENTS
A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
- Proficient computer skills and working knowledge of Microsoft Office;(PowerPoint, Word, Excel).
- Experience creating presentations
- Ability to communicate effectively orally and in writing.
- Knowledge of video producing and editing.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with people of diverse backgrounds.
- Ability to plan and organize work and skilled at prioritization.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: .
To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-1439.
If you need special services or accommodations, call (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 10 city holidays, plus one floating holiday
- Flexible schedules
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Healthcare Flexible Spending Account
Expected salary: $16.85 - 18.35 per hour
Location: Houston, TX
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