Urgently Require Continuing Education Student Success Coach in Baton Rouge, LA
Job title: Continuing Education Student Success Coach
Company: Louisiana State University Agricultural Center
Job description: All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).
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Job Posting Title: Continuing Education Student Success Coach
Position Type: Professional / Unclassified
Department: LSUAM Online - CE - BusMgmt - Student Services (Christina Barbara Albarracin (00003118))
Work Location: Louisiana Emerging Technologies Center
Pay Grade:
Job Description:
The CE Student Success Coach acts as a liaison between the learner and various internal and external contacts throughout the learner's experience by providing personalized support to ensure a learner-centered experience is maintained. Staff must resolve complex learner issues, work within a Recruitment & Retention division, understand the OCE "big picture," and be able to work with learners to assist them to their next goal within the division or outward. Position requires flexibility, commitment to world class customer services, and executing the OCE strategic plan.
Job Responsibilities:
Provides high quality support to Continuing Education student populations by engaging directly with their students, prospective students, and other support staff using multi-channel approach. Owns learner issues, solves challenges, and always closes the loop with the learner. Communicates effectively with constituent departments and coordinate closely to ensure full solutions. Works towards and is also held accountable to individual and collective goals and KPIs. 40%
Processes reports and analyze data. Ensures proper database management, allowing for full picture of activities and learner's progress in CRM. Uses reports to ensure proper record movement of learners through the CE process. 30%
Provides customer service and registration assistance to general Continuing Education callers. 15%
Participates in continual professional development to ensure high levels of customer service excellence. 10%
Other duties may be assigned. 5%
Minimum Qualifications:
Bachelor's degree
Specific Experience: Excellent written and oral communication skills, strong commitment to service.
Preferred Qualifications:
1-3 years experience in customer service, sales, or student support.
Specific Experience: Knowledge of higher education recruiting or retention practices
Additional Information:
Evening and weekend hours are occasionally required to provide the best service to our customers.
Additional Job Description:
Special Instructions: Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.
For questions or concerns regarding the status of your application or salary ranges, please contact Christina B Albarracin at [email protected]
Posting Date: August 28, 2023
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more
Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University?s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer:
LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU?s and . Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management ( ).
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Expected salary:
Location: Baton Rouge, LA
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