Concentrix Work From Home Agent Job Advertisement
Job Advertisement: Concentrix Work From Home
About Concentrix...
Concentrix is a leading global business services company with over 225,000 employees, serving clients in more than 40 countries. We provide customer engagement and sales solutions to some of the world's most recognized brands.
Position: Work From Home Agent
We are currently seeking dedicated individuals to join our Work From Home team as Customer Service Representatives. As a Concentrix Work From Home Agent, you will play a crucial role in providing exceptional customer service and support for our clients. You will have the convenience of working from the comfort of your own home while being part of a dynamic and collaborative team.
Key Responsibilities
Handle incoming customer inquiries, providing prompt, professional, and accurate information
Resolve customer issues in a timely and efficient manner by employing effective problem-solving skills
Ensure customer satisfaction through active listening and empathy
Utilize various software applications to navigate customer accounts, research and review policies, and provide effective solutions
Meet or exceed performance standards and metrics, such as average handle time, customer satisfaction, and quality assurance
Adhere to company policies and procedures while maintaining a high level of integrity and confidentiality
Stay up-to-date on products, services, and procedures through continuous training and development
Qualifications
Minimum high school diploma or equivalent
Previous customer service experience preferred
Excellent verbal and written communication skills
Strong computer skills and ability to navigate multiple systems simultaneously
Ability to work independently with minimal supervision
Self-disciplined and motivated to meet performance goals
Flexible with scheduling, as we offer various shifts to support our 24/7 operation
Must meet the technical requirements for work from home (specified during the application process)
Benefits
Competitive compensation
Comprehensive training and ongoing support
Opportunities for career growth within a global organization
Work-life balance with flexible scheduling options
Virtual team environment with regular team-building activities
Employee discounts and perks
How to Apply
If you are interested in becoming a Concentrix Work From Home Agent, please submit your application through our online portal. Qualified candidates will be contacted for the next steps in the hiring process.
We thank all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
Concentrix is committed to equal opportunity employment. We celebrate diversity and are committed to creating an inclusive environment for all employees
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