Customer Service Representative - Remote Work from Home

Employer Industry: Insurance
Why Consider This Job Opportunity...
?? Competitive pay with potential pay differential for bilingual employees
?? Opportunity for full-time or part-time employment
?? Work remotely from the Greater Houston Area
?? Training and virtual platform provided for interviews and onboarding
?? Safety measures in place, including social distancing guidelines and home office requirements
?? Company workstation provided
What To Expect (Job Responsibilities)
?? Provide excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information
?? Heavy phone contact with policyholders, providers, and interested third parties
?? Process policyholder requests from correspondence, phone calls, and emails
?? Review and maintain new and revised procedures regarding policy information
?? Maintain department standards for number of calls, average handle time, and time management
What Is Required (Qualifications)
?? High school diploma or equivalent (some college preferred)
?? At least one year of office experience preferred (telecommunications experience a plus)
?? Life and Health insurance background and knowledge of insurance operations desired
?? Excellent communication, both written and oral, and organization skills
?? Basic PC skills
How To Stand Out (Preferred Qualifications)
?? Bilingual proficiency in English and Spanish
?? Typing speed of at least 30WPM
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