Customer Service Representative
Title: Customer Service Representative
Location: Remote
Duration: 6 months
Payscale: $18-$21/hr
JOB RESPONSIBILITIES:
1. Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations
2. Assists clients with the enrollment/disenrollment process
3. Receives, sorts, and processes enrollment/transfer and disenrollment forms.
4. Reviews enrollment forms for accuracy and completeness.
5. Interfaces with HRA or LDSS county staff and maintains professional and positive relationships with all HRA, LDSS staff, community groups, and clients.
6. Maintains updated knowledge of the New York Medicaid CHOICE Project
7. Raises issues of concern and/or problems to the Field Operations Manager
8. Processes data entry tasks and submits daily reports
9. Assists with the quality review of Data Entry work
10. May be called upon to assist with... data entry refresher/and or training
11. Assists HPA/Special Project Unit with the processing of enrollment correction, enrollment pending matching, ERL error selection, and ADV data entry as needed
12. Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
13. Performs other duties as may be assigned by Management.
Required Education: High School Diploma or equivalent
Preferred Education: College degree or equivalent
Required Experience: Experience making presentations to groups; excellent organizational, interpersonal, effective written and oral communication skills;
Preferred Experience: Two or more years of human services experience; or experience working with the public
Required Skills: Computer Literacy required; proficiency in Microsoft Office Applications as Excel, Power Point, and Word; knowledge of the community to be served; ability to follow directions; ability to handle pressure; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and the ability to work as a team member, as well as independently
Preferred Skills: Fluency in commonly spoken languages
Bilingual Fluency in commonly spoken languages may be required for some positions
Other: If for Long Island or Upstate: A car is required with willingness to travel to surrounding counties• If for NYC: Ability to cover neighboring sites throughout the 5 boroughs
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