Customer Services Representative - (Remote)

• * Customer Services Representative - (Remote)**
• *Job Category****:** Corporate **Requisition Number****:** CUSTO04725 Showing 1 location **Job Details**
• *Description...

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. • *ESSENTIAL RESPONSIBILITIES:** • Excellent communication skills verbal and written • Demonstrate proficiency in Microsoft Office products and Internet navigation • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others • Ability to provide outstanding customer service • Ability to deescalate and remain positive in all situations with difficult customers. • Take patient demographics and other patient information as needed. • Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution • Reviewing patient bills for accuracy and completeness, and obtaining any missing information. • Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines. • Complete and mail necessary patient statements and return mail in a timely manner • Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business. • Answer all phone calls within 2 minutes of the call hitting the system. • Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day • Attend in-services, seminars and webinars for additional education and performance improvement. • Regular and reliable attendance required. • *Education/Experience:** • High school diploma or equivalent required • 1 year experience in customer service and/or call center industry or equivalent combination of education and experience • Customer Service Basics or equivalent training preferred. • *Work Location & Hours:** • *Fully Remote** • ****Must be able to work 10:30 7 pm (CST)***** • *Successful candidates will pass a background check and drug screen.** • *We are an equal opportunity employer.** • *Qualifications** • *Skills** • *Behaviors** • *:** • *Motivations** • *:** • *Education** • *Required**

High School or better.
• *Experience**
• *Licenses & Certifications

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