Teleperformance Technology Technical Support Representative - Work...
Join our dynamic team as a Teleperformance Technology Technical Support Representative, where you'll play a crucial role in providing top-notch technical assistance to our valued customers. As a remote member of our support team, you'll have the opportunity to make a meaningful impact on customer satisfaction by resolving technical issues and ensuring a seamless user experience. What You Will Do: ? Technical Troubleshooting: Diagnose and resolve technical issues related to our cutting-edge Teleperformance Technology products and services. ? Customer Assistance: Provide friendly and efficient support to customers via phone, chat, and email, guiding them through technical processes and troubleshooting steps. ? Knowledge Sharing: Stay updated on the latest product features and updates to effectively communicate solutions to customers and colleagues. ? Documentation: Contribute to the creation and maintenance of knowledge base articles to assist both customers and internal teams in issue... resolution. ? Customer Advocacy: Advocate for the customer within the organization by providing valuable feedback to improve product features and overall customer satisfaction. Requirements: ? Technical Proficiency: Strong understanding of technical concepts, with the ability to troubleshoot software and hardware issues. ? Communication Skills: Excellent verbal and written communication skills to convey technical information clearly and concisely. ? Customer Focus: A passion for delivering exceptional customer service with patience and empathy. ? Adaptability: Ability to thrive in a remote work environment and adapt to a fast-paced and evolving technical landscape. ? Problem-Solving Skills: Proven ability to analyze, diagnose, and resolve complex technical issues. Opportunities and Benefits: ? Work-Life Balance: Enjoy the flexibility of working from the comfort of your home while maintaining a healthy work-life balance. ? Professional Growth: Access ongoing training and development opportunities to enhance your technical skills and career advancement within the organization. ? Global Collaboration: Engage with a diverse and global team, fostering collaboration and exposure to different perspectives. ? Competitive Compensation: Receive a competitive salary package with performance-based incentives and bonuses. ? Employee Well-being: Benefit from a range of employee wellness programs, including health insurance and mental health support. If you're passionate about technology, customer service, and working in a supportive and innovative environment, we invite you to apply and become an integral part of our Teleperformance Technology Technical Support team. Join us in shaping the future of customer support in the digital age
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