Call Center Representative - Remote | WFH
?? Position Title:** Remote Call Center Representative ?? Compensation:** $13.25 to $16.50 per hour (Estimated pay) ?? Location:** Fully Remote... ?? Benefits Offered:** Dental, Medical, Paid Time Off, Vision ?? Work Commitment:** 15 hours per week or more ?? Schedule Availability:** Flexible, Rep controls own schedule ?? Training Availability:** 1-4 Weeks Position Description Are you passionate about providing exceptional customer care across a variety of industries? We are seeking a dedicated Remote Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our valued customers, offering product/service information and efficiently resolving any concerns they may have. Our diverse clientele spans industries including roadside assistance, telecommunications, entertainment, home improvement, retail, electricity, hospitality, travel, and tourism. Responsibilities ?? Manage inbound and outbound calls with efficiency and professionalism. ?? Identify customer needs and provide appropriate solutions. ?? Process orders, returns, exchanges, and billing inquiries. ?? Coordinate service dispatch when necessary. ?? Keep customers informed on the status of their inquiries. ?? Proactively engage in upselling opportunities. ?? Maintain thorough and organized records of all interactions. Requirements ?? *Knowledge/Skills/Abilities:** ?? Demonstrated ability to remain resilient and empathetic in challenging situations. ?? Self-discipline to manage own schedule effectively. ?? Proficiency in utilizing multiple computer programs simultaneously. ?? Strong customer focus with adaptability to diverse personalities. ?? Exceptional multitasking and time management skills. Qualifications ?? Authorized to work in the United States. ?? US resident (excluding specific states). ?? Minimum 18 years old. ?? High school diploma or equivalent. Laptop/Desktop ?? *Workstation Requirements:** ?? Processor: Intel i-class (i5+ or higher). ?? Storage: 60 GB usable memory or higher. ?? RAM: 4 GB or higher. ?? Operating System: Windows 10. Phone Service Requirement Options ?? Landline or VoIP Phone Line. ?? Call Center Dialpad with Headset provided. Internet Requirements ?? Download Speed: 10 mbps or higher. ?? Upload Speed: 3 mbps or higher. ?? Wired connection from Desktop/Laptop to Router/Modem required. Additional Information ?? This is not a telemarketing position. ?? All communications routed directly to workstation. Benefits ?? Paid Training ?? Paid Time Off ?? Telecommute ?? Flexible Schedule ?? Wellness Resources ?? Employment Security ?? Training & Development ?? Advancement Opportunities ?? Safe Workplace Environment ?? Health Care Plan (Telehealth, Dental & Vision) If you're ready to join a dynamic team and make a difference in customer satisfaction, apply now! Employment Type: Full-Time
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