Remote Customer Service Representative
- Job Overview:We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be customer-oriented, and be proficient in English. Bilingual proficiency in Spanish is a plus...Responsibilities:
- Answer incoming customer calls and provide assistance
- Resolve customer inquiries and complaints via phone, email, or in-person
- Maintain customer records by updating account information
- Handle customer orders, process returns, and exchanges
- Utilize phone etiquette to provide excellent service
- Conduct outbound calls for sales and follow-ups
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate Qualifications:
- Proficient in English; bilingual in Spanish is a plus strong communication skills to effectively interact with customers
- Prior experience in customer service or related field preferred ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills to address customer needs promptly
- Familiarity with CRM systems is advantageous This position offers the opportunity to work in a dynamic customer service environment where you can enhance your communication skills and contribute to customer satisfaction.Number of Hires Needed: 2Hiring timeline/Urgency: 3??7 daysBenefits:
- Work from home
- 401K
- Flexible Schedule
- Paid time off Schedule: 8-hour shiftJob Types: Full-time, Part-timePay: $22.00 - $24.00 per hourShift:?? Day shift?? Evening shift?? Night shiftWeekly day range:?? Every weekend?? Monday to FridayWork setting:?? RemotePeople with a criminal record are encouraged to applyWork Location: Remote
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