Chat Support Specialist

Job Description:Costco is seeking a driven and dedicated Chat Support Specialist to join our team in Austin, Texas. As a part-time Associate Level position, the Chat Support Specialist will be responsible for providing exceptional customer service through chat support channels. The ideal candidate will have at least 2 years of experience in a similar role and possess strong leadership skills... with a keen attention to detail.Responsibilities:
• Answer customer inquiries and provide support through chat support channels
• Resolve customer issues and escalate to appropriate teams when necessary
• Collaborate with cross-functional teams to improve customer experience
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on product knowledge and company policies
• Meet or exceed performance metrics and goals set by management
Requirements:
• 2+ years of experience in a customer service or support role
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using chat support software and CRM systems
• Demonstrated leadership abilities with a focus on attention to detail
• High school diploma or equivalent required, college degree preferred
Benefits:
• Travel and spending expenses covered
• Dental insurance provided
• Visa sponsorship opportunities available
Working Environment:At Costco, we strive to cultivate a sense of ownership and responsibility at every level. The Chat Support Specialist will be part of a collaborative team environment that values teamwork and individual contributions. We encourage professional growth and development for all employees.Deadline to Apply:All applications must be submitted by June 10, 2024.Equal Opportunity Statement:Costco is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Chat Support Specialist posted on GrabJobs ??. To flag any issues with this job please use the Report Job button on GrabJobs

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