Senior Customer Service Representative (Escalations - Remote...
Employer Industry: Health and Wellness
Why Consider This Job Opportunity...
?? Salary up to $55,000
?? Opportunity for career advancement and growth within the organization
?? Remote work opportunity
?? Competitive total rewards package including a 401k with company match and healthcare coverage
?? Supportive and inclusive work environment
?? Chance to work with renowned brands in the health and wellness industry
What To Expect (Job Responsibilities)
?? Answer consumer inquiries regarding product information under the guidelines of DSHEA
?? Document complaints accurately and handle refund and coupon processing
?? Maintain knowledge of brand information, product descriptions, and promotions
?? Assist with technical inquiries and complaint handling
?? Perform additional duties as assigned by the Supervisor
What Is Required (Qualifications)
?? High School Diploma or GED required; Bachelor's degree preferred
?? 1+ years of Customer Service experience in a Call Center environment
?? Proficiency in MS Office (Word/Excel/Outlook/Teams)
?? Excellent communication, organizational, and problem-solving skills
?? Empathetic, patient, and able to work under pressure
How To Stand Out (Preferred Qualifications)
?? Bilingual in Spanish
?? Experience in a health and wellness-related industry
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