American Express Remote Jobs - Customer Support
American Express is a globally recognized financial services company dedicated to providing customers with exceptional service, products, and experiences. With a focus on innovation and customer satisfaction, American Express has been a leader in the industry for over a century.
Job Title: Customer Support Representative (Remote...
Job Summary: American Express is seeking dedicated and motivated individuals to join our remote Customer Support team. As a Customer Support Representative, you will be responsible for delivering outstanding service to our valued card members, assisting them with inquiries, resolving issues, and providing solutions to ensure their satisfaction.
Key Responsibilities: ?? * Respond promptly to customer inquiries via phone, email, and chat. ?? * Handle and resolve customer complaints in a courteous and professional manner. ?? * Provide information about products and services, including benefits, features, and promotions. ?? * Identify and escalate priority issues to appropriate teams for resolution. ?? * Maintain accurate records of customer interactions and transactions. ?? * Meet or exceed performance targets, including response time, resolution rate, and customer satisfaction scores. ?? Required Skills and Qualifications: ?? * Excellent communication skills, both verbal and written. ?? * Strong problem-solving abilities and attention to detail. ?? * Ability to multitask and prioritize in a fast-paced environment. ?? * Proficiency in computer navigation and basic software applications. ?? * Previous customer service experience preferred. ?? Experience: ?? * Minimum of 1-2 years of experience in customer service or a related field. ?? Working Hours: ?? * Flexible schedule, including evenings, weekends, and holidays as needed. ?? Knowledge, Skills, and Abilities: ?? * Knowledge of financial services industry preferred but not required. ?? * Ability to adapt to changing technology and processes. ?? * Strong interpersonal skills and ability to work effectively in a team environment. ?? * Fluency in multiple languages is a plus. ?? Benefits: ?? * Competitive salary with performance-based incentives. ?? * Comprehensive benefits package, including medical, dental, and vision coverage. ?? * Retirement savings plan with company match. ?? * Paid time off and holidays. ?? * Opportunities for career advancement and professional development. ?? Why Join American Express: ?? * Be part of a globally recognized brand known for its commitment to excellence. ?? * Join a diverse and inclusive team dedicated to customer satisfaction. ?? * Access to training and development programs to enhance your skills and career growth. ?? * Work remotely from the comfort of your own home. ?? How to Apply: Interested candidates can apply online through the American Express careers website. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position. We look forward to hearing from you
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