Customer Service Representative
Job description We are looking for a Remote Customer Service Representative (CSR). The ideal role for someone who loves interacting with customers in a fast-paced environment... Position: Remote Customer Service Representative Working Hours: Minimum of 18 hours required weekly. Salary: $21.45/Hours KEY RESPONSIBILITIES: ? Manage large amount of incoming phone calls. ? Collects and enters a large number of product orders on company?s CRM. ? Identify and assess customer?s needs to achieve satisfaction. ? Build relationships and trust with customer accounts ? Provide accurate, valid, and complete information to customers. ? Ability to follow up to ensure problem resolution. ? Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
? Ensures that appropriate actions are taken to resolve customers? problems and concerns.
? Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
? Performs other related duties as assigned.
BENEFITS:
- Flexible hours of work
REQUIREMENTS:
? Excellent communication skills including active listening.
? Service-oriented and able to resolve customer grievances.
? Excellent organizational skills and attention to detail.
? Basic understanding of or ability to quickly learn company product/services codes and terminology.
? Ability to be cordial and respectful with co-workers and customers.
? Maintain regular and punctual attendance.
? Work overtime as assigned.
? Comply with all company policies and procedures.
? Ability to work with others in a group, cooperate with others, offer help when needed, and foster a team climate within the group where members are committed to a common goal
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