Chat Support Specialist

Description: • Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform • Consult customers on enhancing the value of their contact lens purchase • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Provide top notch customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment • Maintain high performance metrics including revenue per call, quality, availability, and dependability • Live our company values: Big Hearted, Unconventional, Tenacious, Better Together Requirements: • High school diploma or equivalent experience • 2-3 years minimum customer service experience • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet connection and speeds of 20 mbps... download and 10 mbps upload, or better • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Positive, driven and solution-oriented mentality • Ability to show up to work on time and work your scheduled shift Benefits: • Monthly performance bonuses for those who qualify • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses

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