Remote Customer Service Representative
- Job Summary:We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products or services...Duties:
- Answering incoming calls from customers promptly and professionally
- Providing information and resolving inquiries regarding products and services
- Handling customer complaints, providing appropriate solutions and alternatives within established guidelines
- Identifying and escalating priority issues to the appropriate teams
- Maintaining customer records by updating account information as needed
- Following communication procedures, guidelines, and policies Experience:
- Previous experience in a customer service role is preferred
- Proficiency in English; bilingual proficiency in Spanish is a plus
- Strong communication skills with the ability to interact with customers effectively
- Experience with outbound calling and upselling techniques is advantageous
- Proficient in data entry and maintaining accurate customer records
- Multilingual abilities are beneficial for diverse customer interactions This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.How to Apply:If you are interested in this opportunity to join our team, please visit our website at www.fairmountgrp.com and fill out the application form. We look forward to hearing from you!Job Type: ContractPay: $10.00 - $22.00 per hourBenefits: Flexible schedule On-the-job training Work from homeExperience level: Under 1 yearShift: Day shift Night shiftWeekly day range: Monday to FridayWork setting: RemotePeople with a criminal record are encouraged to applyWork Location: Remote
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