Remote Customer Service Representative

FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008. We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings... The Customer Service Representative will be the front-line representative and image of FalconTek. The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID’s, handling customer requests, and administrative support. WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access. Responsibilities: • Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels • Provide top-quality customer service experience to a diverse customer population • Enter Customer Contact information into appropriate software system, ensure accuracy of data entries • Schedule trips in the most cost effective manner • Meet job specific key performance indicators and goals • Respond to all inquiries within a timely and professional manner • Respond and document customer complaints • Maintain daily customer scheduling for Eligibility staff • Collect, track and maintain all monies collected for replacement IDs • Maintain confidentiality and comply with HIPAA regulations • Communicate professionally with Leadership both internally and externally • Maintain program spreadsheets • Regular attendance required for assigned shifts Requirements: • High School Diploma or GED • Typing speed of 30 WPM or greater • One year customer service experience • Six month experience working in a customer service contact center preferred • Must be authorized to work in the United States Job Type: Full-time Pay: $16.02 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Shift: • 8 hour shift Work setting: • Remote Location: • Missouri (Required) Work Location: Remote

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