Inbound Customer Service Representative (Remote) - Ken Garff Listening Center
The Ken Garff Listening Center is a contact center that is currently looking forRemote Inbound Customer Service Representatives!
Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays-closed Sunday. Mountain Time...
Upcoming Potential Start Dates:
5/20/2024
6/10/2024
7/8/2024
Shifts preferred:
?? 9:30 AM - 6:00 PM Mountain Time
?? 10:00 AM - 6:30 PM Mountain time
?? 10:30 AM - 7:00 PM Mountain Time
Here's what you'll be doing:
?? Answer inbound customer calls promptly and professionally.
?? Determine customer's concerns and schedule the necessary appointment.
?? Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
?? Document and update customer records.
?? Establish and maintain great customer relationships.
?? Be a team player and uphold the Ken Garff's standards of professionalism and integrity.
?? All calls are recorded and monitored for quality services
The Location
This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.
Network Requirements: ?? Hardwired Internet (Ethernet cable connection) ?? 50 Mbpsdownload speedminimum ?? 20 Mbpsupload speedminimum ?? 40 ms latency maximum
Equipment Requirements: ?? Must provide your own equipment ?? Windows PCdesktop or laptop with Inteli5 processor - 2430M at 2.40GHz or processor equivalent or better,8GBofRAM available, and working webcam ?? Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated. ?? USB wired Headset with microphone. ?? Dual computer monitors ?? Smart Phone (Any Manufacturer) ?? Apple computers not compatible/accepted
Qualifications: ?? Must meet network and equipment requirements ?? Positive, energetic, enthusiastic, and service oriented. ?? Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm ?? Excellent problem-solving and communication skills. (Written and verbal) ?? Previous customer service or call center experience a plus. ?? Must have a designated work space that is free of distraction with little to no background noise. ?? High School Diploma or equivalent ?? Must be 18 years or older and authorized to work in the U.S. ?? Bilingual in Spanish a PLUS!
Benefits for working at Ken Garff Listening Center:
?? Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.
?? Earn a college degree, no cost to you! Powered by Degrees@Work
?? Paid training-we care about your success.
?? Real career growth at a nationwide automotive powerhouse
?? Paid Time Off
?? Set schedules provided provided during the end of training.
?? Every other weekend off (Saturday and Sunday)
?? Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
?? 401k with Company match
?? Optional Year-end bonus program
?? Employee discounts on Part sand Service!
?? Great people with a great culture
Job Type: Remote | Full-Time (35-40 hour work week)
Pay: Starting at $15.00 per hour
We are an Equal Opportunity Employer
((We Hear You
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