Key Account Manager, Congress
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OUR BUSINESS...
Our business is creating exceptional event experiences - globally. With one exception - we don't support Antarctica, at least not yet. We are a 100% virtual company.
OUR CULTURE
We share a common set of values. Our leaders actively invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.
OUR MISSION
Plan and execute events that exceed customer expectations pursuant to Miller Tanner Associates (MTA) standards.
THE OPPORTUNITY
This role will focus on managing several key existing MTA customer relationships for Congress event planning services, including proposal management and revenue growth within these strategic accounts. This position will also focus on driving revenue growth of MTA Congress business through prospecting efforts to increase customer diversification, as well as selling expanded products and services.
Duties & Responsibilities
Establish productive and professional trust relationships with assigned customer(s)
Serve as the key link of communication between existing customer(s) and the internal teams
Play an integral part in generating new connections within existing customers that will result in long-lasting relationships
Expand relationships within existing customer(s) by continuously proposing solutions that meet their objectives
Proactively assess, clarify and validate customer(s) needs on an ongoing basis
Resolve issues and problems faced by customer(s) and deal with complaints and concerns to maintain customer trust
Lead solution based efforts that best address customer(s) needs and coordinate the involvement of appropriate MTA team members when necessary
Monitor competitor products, sales and marketing activities
Prepare periodic sales reports showing sales, potential sales, and areas of proposed current customer expansion utilizing internal sales resources and systems
Work closely with the Proposals department and the other sales department members to ensure consistent communication of customer needs, timely proposal responses, RFI submissions and financial terms
Build relationships internally to support sales and marketing activities and execute collaborative approaches when appropriate, leading to increased sales
Establish and maintain a consistent corporate image at all times
Increase business with existing customer(s) through education and demonstration of new products and services offered by the company
Ensure that data is accurately entered and managed within the companys Customer Relationship Management (CRM) system
Track and record activity customer accounts in order to meet customer specific annual goals
Assist in achieving or surpassing annual targeted marginable sales and revenues for the company
Responsible for following all MTA policies and procedures related to security controls for the protection of personal or sensitive data and all confidential information; personal and sensitive data is defined as such by GDPR; confidential information is defined as all data, documents, or materials, in any form or medium, provided to the company that could reasonably be expected to be proprietary to a customer or sponsor; confidential information includes, but is not limited to, any information concerning or relating to the property, products, technology, business and affairs of that customer or sponsor
Provide recommendations for improvements of MTA security controls
Other duties as assigned
Education, Knowledge & Experience
Bachelors degree in sales, marketing or business administration
Three to five (3-5) years of experience as an account manager in a sales department
Experience within the pharmaceutical and/or meeting planning industry preferred
Three to five (3-5) years of experience of Congress event planning sales and/or operational management
Fluency in other languages a plus
Experience with Salesforce a plus
Skills & Qualifications
Excellent written and oral communication skills
Demonstrated leadership ability, team management, and interpersonal skills with ability to collaborate across all levels of the organization
Excellent public speaking and presentation skills
Excellent analytical and abstract reasoning skills
Microsoft Office Suite/ PC proficiency is essential (Windows environment)
Strong working knowledge of Excel
Highly organized
Strongly self-disciplined
Thrives in a virtual team environment
Attention to detail
Problem solver
Ability to work across multiple time zones and relate to diverse cultures
This role is eligible for commission
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