Customer Service Representative (Remote in Florida)

• *Overview:**
Join our award-winning customer service organization and revolutionize the pet industry with Chewy! As a Customer Service Representative, you'll engage with customers, research and problem-solve, and operate with empathy and kindness to deliver exceptional experiences. **Responsibilities:**?? Engage directly with customers to resolve issues, answer questions, and provide... recommendations?? Research and problem-solve to determine appropriate solutions for customers?? Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members?? Engage with teammates and contribute to a customer-centric culture of collaboration?? Perform tasks in a fast-paced environment with excellent communication and multi-tasking skills?? *Qualifications:**?? 2 years of customer service experience?? Excellent communication skills (written, verbal, and listening) in a written assessment?? Ability to multi-task, adapt to change, and perform well in a fast-paced environment?? Proficiency in using computers for data entry, navigation, and internet search?? Ability to maintain confidentiality and secure sensitive information?? High school diploma or equivalent?? Must pass a background check?? Ability to work remotely with a reliable internet connection and webcam?? *Benefits:**?? Competitive wage of $15.50/hour?? Opportunities to learn and develop skills?? Flexible scheduling with shift flexibility and overtime opportunities?? Comprehensive benefits package including medical, dental, and 401k?? Support and resources for growth and development?? Recognition and rewards for outstanding performance?? Commitment to equal opportunity and diversity and inclusion

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