Patient Customer Service Specialist
Employer Industry: Healthcare Revenue Cycle Management
- Why consider this job opportunity...
- Opportunity for career advancement and growth within the organization
- Work remotely from home if desired, with specific state residency requirements
- Supportive and collaborative work environment
- Engage in meaningful work that improves patients' financial well-being
- Chance to develop skills in healthcare revenue cycle and customer service
- What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to gather payment for medical expenses
- Collect demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms
- Educate patients on the healthcare revenue cycle and repayment programs to enhance their financial well-being
- Research and resolve patient questions or concerns using web-based tools and internal platforms
- Maintain and evolve knowledge of the processes and procedures of the employer's clients
- What is Required (Qualifications):
- Must possess a High School Diploma or GED
- Minimum of 1 year of experience in a customer service capacity
- Minimum of 1 year of experience in a call center environment
- Minimum of 1 year of experience in medical/insurance coding and billing
- Must reside in Wisconsin, Michigan, or Iowa if working from home
- How to Stand Out (Preferred Qualifications):
- 1+ year(s) of experience contributing to a team culture of learning and growth
#Healthcare #CustomerService #RemoteWork #CareerGrowth #PatientSupport
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