Customer Service Representative (Remote)
Description:
??? Assist customers who have questions on FMG products (websites and marketing)
??? Provide accurate and timely customer service by phone and email
??? Handle complex escalated inquiries from customers
??? Record and maintain detailed notes about interactions with customers
??? Report bugs and other issues on platforms to developers
??? Collaborate and coordinate with internal departments to ensure client satisfaction
??? Provide feedback to management on customer experience and customer likes/dislikes about FMG???s products
??? Exercise patience, empathy, and understanding on every call and every email
??? Efficiently solve a ticket backlog with quality information and service
??? Participate in ongoing training to stay current with our products, services, and industry developments
??? All other duties as assigned
Requirements: ??? Excellent communication skills, both verbal and written ??? Ability to learn quickly and adapt to changing environments ??? Ability to work proactively individually and... in a team environment ??? Proficiency and fluency in speaking, understanding, reading, and writing English ??? Must be able to type 50+ words per minute
Benefits:
??? Generous paid Holiday schedule
??? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
??? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
??? Matching 401(k) with immediate full vesting
??? Employee Events Committee that plans fun in-person and virtual events
??? On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
??? Internet & Gym Reimbursement
??? Work computer equipment is provided to help you succeed
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