Customer Service Representative (Seasonal Part-Time)

Employer Industry: Event Management Software

Why consider this job opportunity...
• Compensation starts at $18.00 per hour, commensurate with experience
• Flexible part-time work-from-home position
• Opportunity to work with a diverse team committed to excellent customer service
• Engage in a supportive and collaborative work environment with open communication
• Gain experience in a growing software-as-a-service company that powers over 30,000 events globally
• Participate in remote training sessions with an in-person training opportunity

What to Expect (Job Responsibilities):
• Answer calls and respond to emails from event attendees, ensuring outstanding customer service
• Assist event organizers with changes to their events and manage order placements and modifications
• Follow customer service policies as stated by event organizers
• Collaborate with team members to solve problems effectively
• Maintain composure during high call volume periods or escalated customer interactions

What is Required (Qualifications):
• Attentive listening and concise verbal communication skills
• Ability to communicate effectively in English over the phone; bilingual applicants are a plus
• Proficiency in computer, internet, and keyboard skills; ability to learn multiple platforms
• Strong organizational and time management skills
• Motivation to learn independently without guided instruction

How to Stand Out (Preferred Qualifications):
• Previous experience in customer support or a similar role
• Familiarity with event management software or ticketing platforms
• Ability to thrive in a remote work environment
• Experience in a high-volume customer service setting
• Interest in collaborating with team members in person when possible

#EventManagement #CustomerService #RemoteWork #CareerOpportunity #DiverseTeam

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