Aetna Customer Support Remote Jobs - Hiring Now
As a Customer Support Representative at Aetna, you will play a crucial role in ensuring our members receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our valued customers.
Key Responsibilities: ?? * Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner ?? * Assist customers with account-related questions, claims, benefits, and general inquiries ?? * Identify and escalate priority issues to appropriate channels for resolution ?? * Utilize company systems and resources to accurately document customer interactions and resolutions ?? * Collaborate with internal teams to improve processes and enhance the customer experience ?? * Maintain a high level of product and industry knowledge to effectively address customer needs ?? Required Skills and Qualifications: ?? * High school diploma or equivalent; some college education preferred ?? * Prior experience in customer... service or a related field ?? * Excellent communication skills, both verbal and written ?? * Strong problem-solving abilities and attention to detail ?? * Ability to multitask and work efficiently in a fast-paced environment ?? * Proficiency in basic computer applications and data entry ?? * Flexibility to work evenings, weekends, and holidays as needed ?? Experience: ?? * Previous experience in a customer service role preferred ?? Working Hours: ?? * Flexible schedule; evening, weekend, and holiday availability required ?? Knowledge, Skills, and Abilities: ?? * Knowledge of health insurance terminology and concepts preferred ?? * Ability to navigate multiple systems and databases simultaneously ?? * Strong interpersonal skills and the ability to build rapport with customers ?? * Adaptability to changing business needs and priorities ?? Benefits: ?? * Competitive salary ?? * Comprehensive benefits package including medical, dental, vision, and 401(k) ?? * Opportunities for career growth and development ?? * Work-from-home flexibility ?? * Supportive team environment ?? Why Join Aetna? At Aetna, we are committed to empowering our employees to make a difference in the lives of our members. Joining our team means being part of a dynamic, innovative company that values diversity, inclusion, and collaboration. With opportunities for growth and advancement, Aetna offers a rewarding career path where you can truly make an impact on the future of health care.
How to Apply: To apply for the Customer Support Representative position at Aetna, please visit Aetna Careers
Apply Job!