Remote Call Center Representative

Remote Call Center Representative

Job Overview...

Leading national big-box retailer specializing in offering a wide selection of consumer electronics, home appliances, and other essential products is seeking a motivated and customer-focused Remote Call Center Representative to join their award-winning team.

As a Remote Call Center Representative your primary responsibility will be to address and resolve customer inquiries efficiently, ensuring an overall positive customer experience with the company.

Key Responsibilities
?? Respond to customer calls, chats, and emails regarding product information, order tracking, returns, and other general inquiries.
?? Assist customers with placing orders, monitoring deliveries, and processing returns or exchanges.
?? Handle customer concerns promptly, escalating more complex issues when necessary.
?? Accurately document customer interactions and transactions in the CRM system.

Qualifications
?? Previous experience in customer service, call center, or a similar role.
?? Strong communication and interpersonal skills.
?? Excellent problem-solving skills and attention to detail.
?? A positive, customer-first attitude.
?? Knowledge of CRM systems is a plus.

Remote Call Center Positions Offer
?? Competitive hourly salary based on experience.
?? A comprehensive benefits package including health, dental, vision, and paid time off.
?? Opportunities for career growth and development.
?? Employee discounts on a wide range of products and services.
?? Flexible work from home options.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Flexible schedule
?? Health insurance
?? Paid time off
?? Vision insurance
?? Work from home

Shift:
?? Day shift

Work Location: Remote

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