Customer Care Specialist II (Mobility Fleet Operations)
A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.
We??re hiring a Customer Care Specialist II to join our team at Cox Automotive??s Mobility Fleet Operations. In this role, you??ll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day...
Ready to drive positive change? Let??s talk!
What??s In It for You?
Here??s a sneak peek at the benefits you could experience as a Cox employee:
?? A competitive salary and top-notch bonus/incentive plans.
?? Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
?? Comprehensive healthcare, with multiple options for individuals and families.
?? Generous 401(k) retirement plans with company match.
?? Professional development and continuing education opportunities.
?? Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
?? Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits .
What You??ll Do
You??ll be the voice that answers someone??s call for help from the road, among other responsibilities. Here??s what that??ll look like:
?? Fielding a high volume of inbound calls.
?? Providing excellent customer service for all inbound and outbound calls.
?? Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
?? Assigning service requests to the respective market for dispatching.
?? Coordinating towing of customer units when necessary.
?? Scheduling outside vendors when an emergency breakdown is called in.
?? Continuously developing and improving company capabilities around dispatching.
Who You Are
You like helping people solve problems and making their day a little brighter. Here??s what else you bring to the table:
?? High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years?? experience in a related field.
?? An understanding of the Microsoft Office Suite.
?? The ability to work independently and collaboratively within a team environment.
?? The ability to multi-task and meet tight deadlines.
?? Excellent problem-solving skills.
?? A valid driver??s license.
Buckle up for a better future. Join Cox today
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