Remote Outreach Agent- call center experience required ?? $16/hr HOUSTON Only
Description
For immediate consideration please send resume to [email protected] (title: outreach remote Houston ...
A leading health technology company is looking for remote agents for an outbound call center
?? Start Date: 9/9
?? Location: Remote, need to live in Houston, Texas
?? Equipment: will be shipped directly to candidate??s homes
?? Pay: $16.00/hour
?? Type of job: Temp to hire
?? training: 8 days 8:00am ?? 4:30pm CST
?? Hours after training: 8:00am ?? 4:30pm CST (30 min lunch)
Duties
?? Agents will be on the phones all day making and receiving calls to/from providers office to obtain patient charts for insurance companies.
?? Requires associates to meet specific KPI??s (key performance indicators) hourly
?? All of their monitors can be mirrored and monitored. 100% of their work is monitored by a work force management team so everything can be seen live.
Requirements
?? 6 months to 1 yr of call center experience, data entry with multi-tasking
?? Candidates will be expected to meet hourly and daily KPI goals and should be prepared for these expectations prior to starting.
?? Must be FT present at work and free of distractions such as TV, music, pets, cell phones, other people in the home, etc
?? Ensure you are in a private area. Screens/Monitors can only be visible to you due to confidential information on screens. All calls are recorded for quality purposes
?? Must have workstation that has enough room for two monitors, a laptop or desktop, and all other equipment with ethernet cable connected at all times.
?? You are only permitted to work from your home address provided at the time you were hired. You must be logged in using work equipment only.
?? Zero time can be missed within first 90 days.
?? internet speed of 25 mbps download/10 mbps upload
?? Assessments: Typing 20 wpm (2 attempts) & Computer assessment (75% or higher | 1 attempt)
?? They must be comfortable being on camera if the supervisor requires it.
Dress code: Although they are remote, they will be required to be on camera for daily team huddle meetings
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