Customer Service Representative - Remote (FL Resident Only)

Job Description

Job Description...

We are seeking a Customer Service Representative to join our team!
?? Florida Residency Required***

Contractor Connect calls consumers at their request and filters out smaller jobs to prevent contractors from pursuing unprofitable jobs.

You will be responsible for helping customers by verifying their information and filtering out small home improvement jobs to ensure our partners are investing their time in the proper channels.

Responsibilities
?? Ability to make continuous outbound calls
?? Able to use an on-screen script and flowchart efficiently
?? Document and update customer records based on interactions
?? Warm handoff consumers to our partners

Qualifications
?? Previous experience in customer service, sales, or other related fields
?? Ability to build rapport with clients
?? Ability to prioritize and multitask
?? Positive and professional demeanor
?? Excellent written and verbal communication skills
?? Ability to work with little supervision

Equipment & Tech Specs
?? Headset with mic built-in
?? External mouse, no track-pads
?? CPU Minimum: i5+
?? RAM Minimum: 8 GB+
?? Storage Minimum: HDD (128GB) | Recommended: SSD (128GB)
?? Screen Resolution: 1366 x 768 (HD) Or Better
?? Number of USB Ports Minimum: 2 | Recommended: 3+
?? Operating System: Windows 10+ | No Chromebooks | No Macs
?? Ethernet Port (hardwired internet)
?? Internet Specs: 50mbps down / 5mbps up

Shifts Available

Part Time

28 hours

Mon, Tue, Wed, Fri: 4pm - 9pm

Sat: 9am - 5pm

Full Time

40 hours

Mon, Tue, Wed, Fri: 12pm - 8pm

Sat: 9am - 5pm

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