Cloud Engineer: Genesys Cloud CX
Job Description
Genesys Cloud CX Technology Consultants are responsible for providing technical expertise & leadership for technology solution implementations in the Contact Center space, specifically with the Genesys Cloud CX Platform. This includes leading client discovery sessions to solicit requirements, architecting solutions, creating & maintaining technical documentation, configuring the... platform, and providing knowledge transfer to clients and other team members.
Responsibilities / Job Duties
In this role the primary responsibilities include (but are not limited to):
?? Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of the Cloud platform.
?? Responsible for establishing and owning technical architectures and implementing new technologies.
?? Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues.
?? Participates in technical project teams and is able to manage and attain project goals (budget, scope, and time commitments).
?? Ability to prioritize issues effectively and meet tight deadlines when required.
?? Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture.
?? Maintains proficiency in Contact Center technology trends.
?? Ability to effectively work both independently and in a cross-functional team environment.
?? Able to serve as a technology lead on project teams.
?? Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients.
?? Ability to lead Knowledge Transfer sessions with both internal staff and clients.
Requirements
?? Bachelor??s degree in Engineering, Computer Science, or equivalent experience.
?? Minimum 3+ years technical, hands on experience with focus on the Genesys Cloud platform.
?? Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset.
?? Experienced with the design of CCaaS business processes (e.g., building Genesys Cloud CX call flows using Genesys Architect), routing, agent experience, call recording, etc. based on business requirements.
?? Ability to advise on business & operational best practices related to contact center migration to Genesys Cloud CX.
?? Familiarity with Network Load Balancing platforms (NLB, F5).
?? Familiarity with HA and DR strategies.
?? Demonstrated proficiency with Cloud technologies (Azure, AWS) strongly preferred.
?? Excellent written and verbal skills in English.
Job Type: Full-time
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
?? 401(k)
?? Dental insurance
?? Employee assistance program
?? Employee discount
?? Flexible schedule
?? Flexible spending account
?? Health insurance
?? Life insurance
?? Paid time off
?? Professional development assistance
?? Retirement plan
?? Vision insurance
Schedule:
?? Monday to Friday
Experience:
?? Genesys Cloud CX Platform: 1 year (Required)
Work Location: Remote
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