Outbound Call Center Rep - Remote
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
Starting hourly rate of $15.00, with unlimited monthly commission potential
Competitive benefits including medical, dental, and vision plans starting the first of the month after the start date
401K plan, employee stock purchase program, and tuition reimbursement
Opportunities for career advancement and growth within the organization
Work-from-home flexibility with provided equipment
Supportive work environment focused on improving lives and making a lasting difference
What To Expect (Job Responsibilities)
Make an average of 50 outbound calls per hour to schedule free in-home or virtual healthcare evaluations
Follow approved scripts and respond to member inquiries with professionalism and courtesy
Meet daily productivity and quality goals in a metrics-driven environment
Adjust and manage appointments with members and providers as requested
Report member complaints and escalations to management promptly
What Is Required (Qualifications)
Minimum of 1 year of call center experience or 2+ years of general work experience
High School Diploma or equivalent preferred
Ability to work in a fast-paced, results-oriented outbound call center environment
Strong communication skills and ability to maintain professionalism with members
Proficiency in using multiple computer systems simultaneously while making calls
How To Stand Out (Preferred Qualifications)
Previous experience in an outbound call center or high-volume environment
Familiarity with auto-dialer systems and scripted interactions
Demonstrated persuasive skills with the ability to handle rebuttals effectively
Friendliness and a conversational approach to client interactions
Ability to adhere to a fixed daily schedule
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