Customer Service Representative - State Disbursement Unit - Work From Home
Systems & Methods, Inc. (SMI)
CUSTOMER SERVICE REPRESENTATIVE-Work From Home Assignment-(Full Time)Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 53rd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We... depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
Responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements
Other duties, as assigned.
Key Functions/Basic Duties:
?? Receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements
?? Processes correspondence in accordance with Standard Operating Procedures and contract requirements
?? Documents correspondence and contacts in accordance with Standard Operating Procedures and contract requirements
?? Completes SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements
Desired Knowledge and Abilities:
?? Knowledge of:
?? Customer service techniques, including how to handle upset callers
?? Strong phone contact handling skills and active listening
?? Customer orientation and ability to adapt/respond to different types of characters
?? Modern office practices, procedures, and equipment
Ability to:
?? Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
?? Maintain accurate and interrelated records
?? Respond promptly to customer needs
?? Identify and resolve errors
?? Work with integrity and ethically
?? Work independently with little direction
?? Meet schedules and timelines
?? Work confidentially with discretion
?? Communicate effective, both orally and in writing
?? Apply interpersonal skills using tact, patience, and courtesy
?? Work varied schedules and overtime hours, as necessary
Education and/or Experience:
?? High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field
OR
?? An equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
Language Skills:
?? Must be fluent in English - Speaking, Reading & Writing
Computer Skills:
?? Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Pay rate is $14.15/hr
Perks:
?? * Work from home!
?? Paid training!
?? Set schedule: Monday - Friday between 8:00am CST - 6:00pm CST
?? Higher pay for fluent Bilingual Spanish CSRs
?? Medical, Dental, Vision after 30 days of enrollment
?? 401 (k)
?? Paid Time Off (PTO) accrual on your first day!
?? Gym Membership Reimbursements
?? Career Growth Opportunities
?? Exciting, Fun and Supportive Virtual Work Environment
?? Coworkers Who Feel Like Family
We are an Equal Opportunity Employer. We are a Drug Free Workplace
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