Remote Parts & Inventory Customer Support Agent
Employer Industry: Automotive Customer Support
- Why consider this job opportunity...
- Competitive pay and comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Health and wellness benefits, including medical, dental, and vision coverage
- Paid time off and programs to support your well-being
- A supportive and inclusive work environment that values diversity
- What to Expect (Job Responsibilities):
- Interact with customers via phone, email, and chat to assist with orders and inquiries
- Log calls and maintain accurate customer account records
- Serve as the primary contact for dealership service departments
- Manage cases and track interactions for specific repairs to enhance customer satisfaction
- Escalate inquiries to relevant departments as needed
- What is Required (Qualifications):
- Bachelor??s degree and two or more years of customer service experience or technical product knowledge
- Alternatively, a master??s degree in lieu of experience
- Or, four or more years of customer service experience and/or technical product knowledge with a high school diploma or equivalent
- Ability to work shifts within operational hours: Monday - Friday, 8 a.m. - 6 p.m. Eastern time
- Must be a Michigan resident with high-speed internet access and a distraction-free work environment
- How to Stand Out (Preferred Qualifications):
- Experience in the automotive industry or technical support roles
- Familiarity with customer relationship management (CRM) software
- Strong problem-solving skills and the ability to work independently
- Excellent verbal and written communication skills
#AutomotiveSupport #RemoteWork #CareerGrowth #CustomerService #DiversityInclusion
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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