Guest Services Coordinator (Remote in Michigan, Texas, Tennessee, Georgia, and Illinois)
Our customer is a leading global media and entertainment company that creates and distributes a large portfolio of content and brands across television, film, and streaming and is available in over 200 countries and territories and over 45 languages. Headquartered in New York, NY with more than 30 office locations in the United States.
Our Customer is seeking a Guest Services Coordinator on a... contract basis to help support their business needs. This role is 100% remote in Michigan, Texas, Tennessee, Georgia, and Illinois.
This role will be responsible for communicating with guests regarding a variety of topics including order-related inquiries, shop and product questions, and network-related questions, as well as visiting the Waco properties. A Guest Services Coordinator must be a reliable self-starter who is dependable. They must also possess strong interpersonal, customer service, and communication skills along with the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and nimble with a strong ability to multitask and be familiar with online retail customer service practices.
Job Responsibilities
? Interact daily with guests via email, chat, and phone delivering white glove service by responding and resolving guest inquiries efficiently without sacrificing resolution quality
? Approach guests with an empathetic customer-centric mindset
? Lead with curiosity to gain a clear understanding of what the guest is trying to accomplish
? Seamlessly handles multiple communication channels and action items simultaneously
? Review previous guest interactions to ensure all outstanding concerns have been addressed
? Provide accurate, valid, and complete information about products and services by using the right resources/tools
? Approach concerns with creative problem-solving in an effort to resolve guest concerns in a way that is mutually beneficial for the guest and the business
? Possess a keen attention to detail
? Participate in and facilitate special projects as required
? Follow communication procedures, guidelines, and policies
Must-Have Skills/Requirements
? Customer service experience
? Knowledge of online retail practices, mobile apps, connected devices, and digital TV technology
? Experience with Zendesk preferred
? Proficiency with Microsoft Office Suite and demonstrated competency in learning new software
? Strong technical skills
? Capability of crafting consumer-facing communications in an adept way to resolve issues and maintain a consistent brand voice
? Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable
? Strong problem-solving and critical-thinking skills
? Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization
? Commitment to teamwork through relationship-building, reliability, trust, and collaboration
Available Perks (Available upon completion of the waiting period for eligible engagements): Medical, Dental, Vision, and 401k.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
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