Provider Customer Service Call and Chat Representative - Remote in AZ
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? Work remotely from within Arizona
?? Comprehensive 10 weeks of paid training
?? Supportive and collaborative work environment
?? Engaging role that positively impacts millions of lives
What To Expect (Job Responsibilities)
?? Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
?? Provide service to providers through multiple channels, including calls and concurrent chat
?? Quickly triage contacts from healthcare professionals, answering questions and resolving issues
?? Research and resolve complex prior authorization and claim issues to avoid repeat calls and provider dissatisfaction
?? Collaborate with internal partners to ensure timely resolution and communication of issues to providers
What Is Required (Qualifications)
?? High School Diploma / GED OR equivalent work experience
?? Must be 18 years of age or older
?? 1+ years of customer service experience analyzing and solving customer concerns
?? Typing speed of 35-40 WPM with 90% accuracy
?? Experience with computer and Windows PC applications
How To Stand Out (Preferred Qualifications)
?? Prior healthcare experience and knowledge of healthcare terminology
?? Experience in a related environment (i.e., office, call center, customer service) using phones and computers as primary tools
#HealthcareServices #CustomerService #Telecommute #CareerOpportunity #TrainingProvided
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