Customer Support Specialist / Online Chat Representative - US Remote
Autopotenza LLC is seeking a passionate and customer-focused individual to join our team as a Customer Support Specialist / Online Chat Representative. As a Customer Support Specialist at Autopotenza, you will be responsible for providing prompt and efficient support to our customers through online chat channels. You will handle customer inquiries, provide product information, assist with technical issues, and resolve customer concerns in a professional and courteous manner. We are looking for someone who is enthusiastic, patient, and has excellent communication skills to ensure our customers have a positive experience with our products and services.
Responsibilities
Respond to customer inquiries and provide support through online chat channels
Assist customers with product information, technical issues, and account management
Resolve customer complaints and concerns in a timely and professional manner
Escalate complex issues to the appropriate department or supervisor
... Maintain accurate records of customer interactions and transactions
Adhere to company policies and procedures for customer support
Stay up-to-date with product knowledge and new features or updates
Collaborate with cross-functional teams to improve customer support processes
Excellent written and verbal communication skills
Prior experience in customer support or a related role
Familiarity with online chat platforms and tools
Strong problem-solving and decision-making skills
Ability to multitask and prioritize tasks effectively
Patience and empathy when dealing with customers
Attention to detail and accuracy in handling customer information
Ability to work in a fast-paced and dynamic environment
Knowledge of automotive products or industry is a plus
Fluency in multiple languages is a plus
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