Customer Support Specialist / Online Chat Representative - US Remote

Autopotenza LLC is seeking a passionate and customer-focused individual to join our team as a Customer Support Specialist / Online Chat Representative. As a Customer Support Specialist at Autopotenza, you will be responsible for providing prompt and efficient support to our customers through online chat channels. You will handle customer inquiries, provide product information, assist with technical issues, and resolve customer concerns in a professional and courteous manner. We are looking for someone who is enthusiastic, patient, and has excellent communication skills to ensure our customers have a positive experience with our products and services.

Responsibilities
?? Respond to customer inquiries and provide support through online chat channels
?? Assist customers with product information, technical issues, and account management
?? Resolve customer complaints and concerns in a timely and professional manner
?? Escalate complex issues to the appropriate department or supervisor
??... Maintain accurate records of customer interactions and transactions
?? Adhere to company policies and procedures for customer support
?? Stay up-to-date with product knowledge and new features or updates
?? Collaborate with cross-functional teams to improve customer support processes
?? Excellent written and verbal communication skills
?? Prior experience in customer support or a related role
?? Familiarity with online chat platforms and tools
?? Strong problem-solving and decision-making skills
?? Ability to multitask and prioritize tasks effectively
?? Patience and empathy when dealing with customers
?? Attention to detail and accuracy in handling customer information
?? Ability to work in a fast-paced and dynamic environment
?? Knowledge of automotive products or industry is a plus
?? Fluency in multiple languages is a plus

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