Customer Service Benefit Advocate - Remote in Greensboro, NC
Employer Industry: Healthcare Services
- Why consider this job opportunity...
- Opportunity for career advancement and growth within the organization
- Work remotely within a 100-mile commutable distance from Greensboro, NC
- Comprehensive training program lasting 18 weeks, conducted virtually
- Supportive and collaborative work environment
- Chance to make a positive impact on customer health and wellness
- What to Expect (Job Responsibilities):
- Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims
- Educate customers on consumer-driven health care topics to help them select optimal benefit plans
- Contact care providers on behalf of customers for appointment scheduling and specialist connections
- Assist customers in navigating online resources and encourage self-sufficiency
- Research complex health-related issues to provide accurate information and solutions
- What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Minimum of 6+ months of customer service experience
- Must be 18 years of age or older
- Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends
- Must reside within a 100-mile commutable distance of Greensboro, NC
- How to Stand Out (Preferred Qualifications):
- Familiarity with health care or insurance environments, including medical terminology and benefit plan design
- Experience in social work, behavioral health, or working with vulnerable populations
- Background in sales or account management
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