Customer Service Representative I - NCC - 999692 ** Work from home within the Tri-County area, upon completion of onsite training **
Employer Industry: Higher Education
Why Consider This Job Opportunity...
?? Competitive hourly pay rate
?? Full benefits package including tuition waiver, retirement plan, medical, and dental plans
?? Opportunity for career growth and advancement within the organization
?? Work from home within the Tri-County area after completing onsite training
?? Supportive and inclusive work environment
?? Chance to provide exceptional student and patient experiences
What To Expect (Job Responsibilities)
?? Support student and patient processes through various communication channels
?? Assist with admissions, enrollment, registration, and financial aid processes
?? Utilize ERP and CRM systems to review student records and assist with enrollment
?? Schedule patient appointments and navigate Electronic Medical Records (EMR)
?? Ensure compliance with university policies and HIPAA regulations
What Is Required (Qualifications)
?? High School Diploma or Equivalent
?? One year of customer service experience
?? Proficient in English and Spanish (Preferred)
?? Knowledge of medical terminology and HIPAA regulations
?? Experience using Banner, Recruit, and/or Avaya systems
How To Stand Out (Preferred Qualifications)
?? Associate or Bachelor's degree
?? Experience in higher education, student services, or healthcare
?? Knowledge of academic programs, policies, and regulations
?? Bilingual proficiency in English and Spanish
?? Experience with NextGen and/or Avaya systems
#HigherEducation #CustomerService #CareerGrowth #RemoteWork #HIPAACompliance
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