Training and Support Specialist (Remote, Night shift)
Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling... appointments for our sales team.
Your responsibilities include:
participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements
conducting onboarding activities to ensure smooth transition for new hires
providing guidance and support to new team members, helping them acclimate to their roles and the companys processes
serving as a resource person for answering questions and addressing concerns during the onboarding period
conducting training activities as needed
qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members
assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
making outbound calls to potential customers with the goal of consistently delivering agreed targets
scheduling consultations between contacts/prospective customers and members of our Sales Team
inputting information accurately into our system
representing the company in the best way possible when conversing with contacts
ensuring all calls are done based on standards and requirements of the company
delivering reports accurately and on a timely basis
participating and documenting processes and improvement initiatives
Requirements
With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
Experience working w/ any CRM Tools (Salesforce is a plus but not required)
Experience with MS Office Tools
With prior experience with training, onboarding, and recruiting
Strong people skills
Excellent listening and verbal communication skills
Has a strong broadband internet connection
Has a designated professional and quiet workspace
Amenable to working on a graveyard shift
As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:
Proactive, adaptable and flexible
Highly professional
Willing to go the extra mile to achieve desired outcomes
Highly collaborative
Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
Apply Job!