Customer Service Benefit Advocate - Remote in Greensboro, NC
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? Work remotely within a 100-mile commutable distance from Greensboro, NC
?? Comprehensive training program lasting 18 weeks, conducted virtually
?? Supportive and collaborative work environment
?? Chance to make a positive impact on customer health and wellness
What To Expect (Job Responsibilities)
?? Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims
?? Educate customers on consumer-driven health care topics to help them select optimal benefit plans
?? Contact care providers on behalf of customers for appointment scheduling and specialist connections
?? Assist customers in navigating online resources and encourage self-sufficiency
?? Research complex health-related issues to provide accurate information and solutions
What Is Required (Qualifications)
?? High School Diploma / GED or equivalent work experience
?? Minimum of 6+ months of customer service experience
?? Must be 18 years of age or older
?? Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends
?? Must reside within a 100-mile commutable distance of Greensboro, NC
How To Stand Out (Preferred Qualifications)
?? Familiarity with health care or insurance environments, including medical terminology and benefit plan design
?? Experience in social work, behavioral health, or working with vulnerable populations
?? Background in sales or account management
#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #TrainingProvided
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