Customer Service / Data Entry Clerk
Customer Service / Data Entry Clerk
Are you passionate about making a positive difference and find it rewarding to help customers? Do you have a talent for understanding customer's unique needs and finding a solution? If so, apply today...
Do you have a passion for the automotive industry?
PerTronix Performance Brands houses the automotive aftermarket's top shelf manufacturers of performance products including PerTronix Ignition Products, Taylor Cable, Aeromotive Fuel Systems, JBA Performance Exhaust, Doug's Headers, Patriot Exhaust, Compu-Fire, and Spyke. From ignition products to exhaust systems for Hot Rods, Custom and Muscle Cars to late model cars, trucks, and motorcycles to complete fuel systems for street, strip, track, and offroad, PerTronix Performance Brands industry savvy and expertise provide the spark, horsepower, sound, fuel, and unrivaled performance for nostalgic to modern and race enthusiasts alike.
Title: Customer Service / Data Entry Clerk
Compensation: $18 - $21 / hour (Commensurate with experience)
Location: Lenexa, KS
Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Requirements:
High school diploma or GED.
Good organizational skills.
Attention to detail.
Good written and verbal communication.
Work Hours and Benefits
Monday thru Friday
10am - 7pm - onsite (Lenexa location -NO Remote)
Market competitive medical insurance
Dental
Vision
Life Insurance
Disability Insurance
401K Safe Harbor with a guaranteed 3%
Pertronix, LLC is proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status
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