Web Chat Manager - Work from home
Job Description:
We are looking for a Web Chat Manager to join our team at FedEx. This is a full-time, work-from-home position based in Charlotte, North Carolina. As an Associate Level position, we require a minimum of 5 years of experience in a similar role...
- Responsibilities:
- Manage and oversee all web chat operations, ensuring timely and accurate responses to customer inquiries
- Develop and implement strategies to improve customer satisfaction and engagement through web chat
- Monitor chat performance metrics and provide regular reports to management
- Train and mentor chat agents to ensure high-quality service delivery
- Collaborate with other departments to streamline processes and improve overall customer experience
- Stay up-to-date on industry trends and best practices in web chat management
- Requirements:
- Confident and independent personality traits
- Strong research and creativity skills
- Excellent communication and interpersonal skills
- Proven experience in web chat management or customer service
- Proficiency in using chat platforms and CRM systems
- Ability to work independently and manage multiple tasks simultaneously
- Bachelor's degree in a related field preferred
- Benefits:
- Vision insurance
- Remote work flexibility
- Gym membership
Working Environment:
At FedEx, we provide an environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration, creativity, and continuous learning to help our employees thrive in their roles.
Deadline to Apply: September 17, 2024
Equal Opportunity Statement:
FedEx is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Web Chat Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Apply Job!