Customer Service Representative (Remote) – AAA – Work From Home
Job Summary
**Job Type:** Full-Time, Remote
**Salary:** Competitive, based on experience
**Company:** AAA
**Location:** Work From Home
**Benefits:** Health insurance, paid time off, 401(k) matching, employee discounts, professional development opportunities
Job Description
AAA is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with professionalism and efficiencyall from the comfort of your home.
Responsibilities
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
– Provide information about products and services, troubleshooting issues, and handling complaints.
– Process orders, forms, applications, and requests.
– Maintain detailed records of customer interactions, transactions, comments, and complaints.
– Collaborate with other departments to ensure customer satisfaction and provide feedback on the efficiency of the customer service process.
– Follow communication procedures, guidelines, and policies.
Requirements
– Proven customer support experience or experience as a client service representative.
– Strong phone contact handling skills and active listening.
– Familiarity with CRM systems and practices.
– Excellent communication and presentation skills.
– Ability to multi-task, prioritize, and manage time effectively.
– High school diploma or equivalent.
Educational Qualifications
– High school diploma or GED required.
– Additional qualifications in customer service or related fields are a plus.
Benefits
– Competitive salary and comprehensive benefits package.
– Health insurance, dental, and vision coverage.
– Paid time off and holidays.
– 401(k) matching program.
– Employee discounts on AAA products and services.
– Opportunities for professional growth and development.
– Work-from-home flexibility, promoting a better work-life balance.
Company Overview
AAA is a recognized leader in providing roadside assistance, travel, insurance, and financial services. With a legacy of over a century, AAA has built a reputation for trustworthiness and reliability. Our commitment to customer satisfaction and innovation drives us to continuously improve our services and adapt to the evolving needs of our members. Joining AAA means being part of a supportive and forward-thinking organization dedicated to making a positive impact on the lives of our customers and communities.
At AAA, we believe in fostering a diverse and inclusive work environment where every employee is valued and has the opportunity to thrive. If you are passionate about providing excellent customer service and are looking for a rewarding remote career opportunity, we encourage you to apply today!
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