Call Center Specialist (Part-Time) – Somerset

Job Title: Call Center Specialist (Part-Time) – Somerset

Job Summary:

We are currently seeking a dedicated and highly motivated individual to fill the position of Call Center Specialist for Verizon Communications, at our Somerset location. This position is part-time and requires the successful candidate to work under 4 hours per day. The hourly salary is competitive and commensurate with experience and skills. Our benefit package includes Health and Dental, along with Paid Training and Paid Vacations.

Job Description:

As a Call Center Specialist, you will be the first point of contact for our customers. This is an excellent opportunity for someone looking to build a career in customer service, as you will gain firsthand knowledge and experience in a supportive and professional environment. You will be responsible for handling a plethora of inbound calls, ensuring that each customer’s needs are met while maintaining a high level of professionalism and efficiency.

Responsibilities:

– Answer inbound calls and respond to customer requests

– Provide accurate, relevant and timely information to customers

– Ensure customer satisfaction by resolving customer issues in a timely and efficient manner

– Actively listen to customers to understand their needs and provide appropriate solutions

– Maintain a high level of product knowledge to ensure the ability to understand and explain product features to customers

Requirements:

– Excellent communication skills, both verbal and written

– A strong customer service orientation

– Proven ability to multitask and manage time effectively

– Proficient in Microsoft Office Suite and other relevant software

– High school diploma required; Associate’s or Bachelor’s degree preferred

Experience:

While experience in a call center or customer service role is beneficial, it is not a requirement for this position as we provide comprehensive paid training for all new employees.

Company Overview:

Verizon Communications is a leading global provider of technology, communications, information and entertainment products and services. With a proud history of serving consumers, businesses, governments and society for over 30 years, we are committed to transforming the way our customers live, work, learn and play. At Verizon, we believe that our greatest assets are our employees, and we are dedicated to developing their skills and abilities.

Verizon Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you meet the above requirements and would like to join a company with a vibrant and inclusive culture, we invite you to apply today.

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