UPS Customer Support Assistant – Remote Work
Job Summary
Job Type: Full-Time, Remote Work
Salary: $18 – $22 per hour
Company: UPS
Location: Remote (USA)
Benefits: Health Insurance, Paid Time Off, Retirement Plans, Professional Development Opportunities
Job Description
UPS is seeking enthusiastic and customer-oriented individuals to join our team as Remote Customer Support Assistants. In this role, you will be the first point of contact for our customers, providing top-notch support and ensuring their inquiries and issues are resolved promptly.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information regarding UPS services, policies, and procedures.
- Handle and resolve customer complaints, escalating issues to supervisors when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members to provide consistent and high-quality customer service.
- Stay updated on UPS products, services, and system changes to provide accurate information to customers.
- Assist with tracking and tracing packages, processing claims, and other customer service tasks as needed.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous customer service experience, preferably in a remote or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to handle difficult situations calmly and efficiently.
- Proficiency in using computers and various software applications.
- Ability to work independently while maintaining a high level of productivity.
- Reliable high-speed internet connection and a quiet work environment.
Benefits
- Competitive hourly wage.
- Comprehensive health insurance plans (medical, dental, vision).
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Professional development and career advancement opportunities.
- Employee discounts on UPS services and products.
Educational Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
Company Overview
UPS (United Parcel Service) is a global leader in logistics, offering a broad range of solutions including transportation, freight, forwarding, and warehousing. With a commitment to innovation and excellence, UPS is dedicated to providing exceptional service to our customers and creating meaningful opportunities for our employees. Join our team and help us deliver what matters.
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