Virtual Customer Support Associate ?? Remote

Virtual Customer Support Associate ?? Remote

Job Summary...

Job Type: Full-time

Salary: Competitive hourly rate

Company: XYZ Solutions

Location: Remote

Benefits: Health insurance, Paid time off, Flexible work hours, Professional development opportunities

Job Description

XYZ Solutions is seeking a dedicated and customer-focused Virtual Customer Support Associate to join our team. As a remote position, this role offers the flexibility to work from anywhere while providing exceptional support to our valued customers. The ideal candidate will have strong communication skills, a problem-solving mentality, and a passion for helping others.

Requirements
?? Proven customer support experience or experience as a client service representative
?? Track record of over-achieving quota
?? Strong phone contact handling skills and active listening
?? Familiarity with CRM systems and practices
?? Customer orientation and ability to adapt/respond to different types of characters
?? Excellent communication and presentation skills
?? Ability to multitask, prioritize, and manage time effectively
?? High school diploma or equivalent; college degree preferred

Responsibilities
?? Manage large amounts of incoming calls and emails
?? Identify and assess customers?? needs to achieve satisfaction
?? Build sustainable relationships and trust with customer accounts through open and interactive communication
?? Provide accurate, valid, and complete information by using the right methods/tools
?? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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