Customer Support Representative - Argentina (Remote).
Responsibilities
?? Understanding the ins and outs of the LANDR Distribution workflow
?? Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need...
?? Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
?? Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
?? Communicating with users when something is not right and working with them until it is.
?? Delivering LANDR releases to DSPs
You Are
?? Passionate about every single client being happy with our products
?? You have a keen interest in technology
?? You absolutely love music and you can talk about it until you're blue in the face
?? You've also got a solid amount of audio knowledge and some experience in music production
?? You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work
?? You understand the difference between high-resolution graphic artwork and not
?? You can look at metadata fields and determine missing elements quickly and maybe help populate them
?? You have crazy good troubleshooting skills and love solving problems.
?? You're also super organized and love keeping track of things. You're not scared to strive for results.
?? You're really good with people and love having awesome interactions with them
?? You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
?? You are able to multitask and able to make decisions quickly
?? You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it
?? You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own
?? You've got strong writing skills in both English and French. A third language would be a huge asset
?? You can handle 70+ support tickets daily.
Qualifications
?? Experience working in a Customer Support role
?? Passion for and knowledge of music and music industry
?? Experience working in label A&R department or any experience with music distribution is an asset
?? Studied in recording, music or engineering is an asset
?? Experience working in a fast-paced startup environment an asset
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