Customer Service Representative

Here??s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
?? Respond to customer inquiries via phone, email, chat, or social media.
?? Provide accurate, valid, and complete information by using the right methods/tools.
?? Resolve customer complaints, ensuring satisfaction.

2. Problem Solving:
?? Handle customer complaints, provide appropriate solutions and alternatives.
?? Follow up with customers to ensure their issues are resolved.
?? Escalate unresolved queries to higher management if necessary.

3. Order Processing:
?? Assist customers with order placement and processing.
?? Handle order changes or cancellations as requested by customers.

4. Product/Service Knowledge:
?? Maintain deep knowledge of company products and services to offer accurate information.
?? Educate customers on product usage and benefits.

5. Documentation and Reporting:
?? Keep detailed records of customer interactions, transactions, comments, and... complaints.
?? Document all correspondence and outcomes with customers.

6. Feedback Collection:
?? Gather customer feedback to help improve products or services.
?? Report any recurring issues to management for improvement purposes.

7. Team Collaboration:
?? Collaborate with other team members to ensure consistent customer service.
?? Assist in developing and updating customer service procedures and guidelines.

8. Sales Support:
?? Upsell products or services during conversations when appropriate.
?? Assist customers with billing or payment-related issues

Apply Job!