Call Center Representative - Roadside Assistance (Remote)

Employer Industry: Roadside Assistance Services

Why Consider This Job Opportunity...
?? Starting pay of $18.85 per hour, with a weekend shift differential of 10% bringing it to $20.74 per hour
?? Opportunities for growth and advancement within the organization
?? Comprehensive health coverage including medical, dental, and vision
?? 401(K) saving plan with company match and pension
?? Tuition assistance and paid time off for community volunteer programs
?? Employee discounts on membership, insurance, travel, entertainment, and services

What To Expect (Job Responsibilities)
?? Field incoming calls from members requiring emergency roadside assistance for services such as towing, locksmith, fuel, and minor mechanical issues
?? Assess the nature of the member's distress and ensure their immediate safety while documenting details accurately
?? Maintain a compassionate demeanor during high-intensity calls
?? Relay critical information to internal and external teams to expedite the dispatching process
?? Collaborate with the team to ensure smooth operation of Emergency Roadside Service

What Is Required (Qualifications)
?? Prior customer service experience; call center experience is preferred
?? Excellent communication skills, both verbal and written
?? Ability to thrive in a high-volume call environment
?? High school diploma, GED, or equivalent
?? Advanced computer and multi-tasking skills, including the ability to talk and type simultaneously

How To Stand Out (Preferred Qualifications)
?? Bilingual skills, especially in Spanish
?? Comprehensive understanding of maps, GPS systems, and traffic safety rules
?? Proficiency in Microsoft Teams and Outlook

#RoadsideAssistance #CustomerService #CareerOpportunity #EmployeeBenefits #RemoteWork

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