Medicare Customer Service Rep II , Fully Remote
Employer Industry: Health Insurance
Why Consider This Job Opportunity...
?? Starting pay of $19.60 per hour
?? Performance bonus and/or merit increase opportunities
?? 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
?? Competitive paid time off and health, dental insurance with Teladoc starting on DAY 1
?? Work from home: This is a 100% remote opportunity within approved remote worker states
?? Being part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI)
What To Expect (Job Responsibilities)
?? Respond to a wide range of provider inquiries received via telephone
?? Educate providers on coverage, claim submission, and self-service offerings available via the Integrated Voice Response (IVR) and Portal
?? Identify customer issues, research, and initiate appropriate action
?? Communicate confidently and clearly when discussing concerns with customers
?? Navigate through multiple computer applications effectively
What Is Required (Qualifications)
?? High School diploma or equivalent
?? 1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
?? 1 or more years of customer service experience with direct contact with customers via telephone
?? Ability to learn and apply Medicare guidelines and computer-based self-service tools
?? Knowledge of or ability to learn and apply insurance and medical terminology
How To Stand Out (Preferred Qualifications)
?? 1 or more years of previous customer service experience at the employer
?? Experience working as a contracted Medicare CSR II at the employer
?? 1 or more years of recent Medicare or health care insurance experience
?? 2 or more years of call center experience
?? Coursework in coding and/or medical terminology or understanding of general medical terminology
#HealthInsurance #RemoteWork #CustomerService #CareerOpportunity #CompetitivePay
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